Cancellation & Refund Policy

Last updated: 12 September 2026

Payment

The full package price is collected online at the time of booking, via Razorpay. This covers pandit ji's services, puja samagri, setup and cleanup for the booked date and time.

Cancellation by you

Once a booking is confirmed and paid, the amount is non-refundable. This is because pandit ji is booked and samagri is procured specifically for your scheduled date.

Rescheduling

We understand plans change. You may request to reschedule a confirmed booking to a different date or time, at no extra charge, subject to pandit ji's availability. Please contact us as early as possible before your scheduled date to arrange this - see Contact Us.

Cancellation by Shri Sanatan Setu

If we are unable to fulfil a confirmed booking - for example, due to pandit ji's unavailability or other unforeseen circumstances - we will offer to reschedule your booking, or issue a full refund to your original payment method if a suitable alternative date cannot be arranged. Refunds, where applicable, are processed within 5-7 business days.

Prashad & Dakshina

Prashad for puja and distribution, and dakshina offered to pandit ji, are optional, given directly and in person. Neither is collected by Shri Sanatan Setu, and neither is covered by this policy.

Questions

For any question about a specific booking, please contact us with your booking reference.